To Kill a Mockingbird Bravery Lies Within Us free essay sample

There was a time when standing up for what you believed in was taboo, a violation of society. Today, this saying is cliche but still possesses meaning; what does it take to fight for what you have faith in? The answer lies in courage and bravery; the essential theme in the novel To Kill a Mockingbird. These morals are wired in our human brains but only become visible though our actions. The characters in To Kill a Mockingbird express a mass of audacity along with fortitude, and act as role models to Harper Lee’s avid readers. Atticus, a just, fair character in Lee’s book portrays courage in a way that goes against all societal etiquette. He defended a black man who was accused by a white man; both humans, both equally important. Nonetheless, the accuser holds prominence in the trial, just because of his ethnicity. Surely, it is well known that the black man, upon the name of Tom Robinson, did no harm, yet he is convicted. We will write a custom essay sample on To Kill a Mockingbird: Bravery Lies Within Us or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Atticus predicted this outcome, yet still was determined to crumble the wall society built by defending Mr. Robinson. He soaked in the insults, the taunting, the unrelenting threats. But by any means, he did not succumb to them. Atticus states, â€Å"Courage is not a man with a gun in his hand. Its knowing youre licked before you begin but you begin anyway and you see it through no matter what. You rarely win, but sometimes you do† (128). By his actions, Atticus proves to be one of the most courageous of all; he went against society’s most rigid protocol and sought to find the good in every evil. Boo Radley is the most blatant â€Å"mockingbird† in the novel. He only aids others, such as Jem and Scout, by reaching out to them and providing gifts as well as saving them from the clutches of Bob Ewell. Although some may argue he is without a trace of courage in his veins, for he only hides away in his residence, bravery is pronounced and glows upon his skin. Scout recalls, Neighbors bring food with death and flowers with sickness and little things in between. Boo was our neighbor. He gave us two soap dolls, a broken watch and chain, a pair of good-luck pennies, and our lives† (320). He risked his life for the Finches without even saying a simple â€Å"hello† to them beforehand and stepped out of his comfort zone for the benefit of others. Yes, Boo Radley, also known as Arthur Radley, is a hero that was not recognized for his valiant deeds. More than external and physical bravery exists within a person. Mrs. Dubose supports this theory; her illness took hold of her and caused her to be blind to other’s emotions. However, she struggled with the grasp of her infirmity with such determination that courage was the most important aspect of her late life. Lee stated, â€Å"’Mrs. Dubose was a morphine addict†¦ She said she meant to break herself of it before she died, and that’s what she did’† (127). She fought for her health heroically, while only a few were aware of her internal struggle. She asked Jem to read to her for she believed it would help ease her ache and serve as a distraction; also, pleasure is not an easy find when bed-ridden. Atticus stated, â€Å"’She died beholden to nothing and nobody. She was the bravest person I ever knew’† (128). So in this way, Mrs. Dubose’s fearless heart kept her going until it ceased beating. In a nutshell, the most important theme of To Kill a Mockingbird is bravery. We all have our faults, but like Atticus, we must learn to accept them with embrace and strive to fix our own. Courage lies within each of us, especially in the characters of Nelle Harper Lee’s novel. The difficult part is releasing that bravery into our life and interactions with others, whether it be externally or internally. As Scout achieves at the end of the book, we must learn to look at things in a different perspective with valor and glare at our challenges in the face.

Free Essays on Jabberwocky

, we know that there is a boy who is warned by his father to â€Å"beware† of the Jabberwocky, the Jubjub bird, and the Bandersnatch. The boy then reaches for his sword and he rests by the Tumtum tree. While the boy is resting against the tree, he is in deep thought. What the boy is thinking, will probable always be a mystery to us, but we can always speculate. I believe that the boy was probably thinking about the Jabberwocky and wondering if he could really overpower it. I think that he second guesses himself; if he was sure that he could defeat the Jabberwocky, then he would go in search of it. I think that he also has thoughts of not disappointing his father. All of a sudden, this calm setting takes a twist, as the long awaited Jabberwocky appears. The Jabberwocky comes hurtling out of the woods making horrendous noises with its eyes of flame. The boy does not miss a beat, â€Å"One, two! One, two! And through and through the vorpal blade went snic... Free Essays on Jabberwocky Free Essays on Jabberwocky Lewis Carroll’s poem Jabberwocky is a difficult piece of literature to read. The poem begins by telling the reader the setting of the poem. From the words in the text, â€Å"Twas briling and the slithy toves did gyre and gimble in the wave†, we can assume that the day is beautiful and that it is possible things are blowing in the wind. Next, the father tells the son to â€Å"Beware the Jabberwocky, my son!†. We now know that whatever this Jabberwocky may be, it is a dangerous thing or creature. The father then elaborates more on the Jabberwocky, â€Å"the jaws that bite, the claws that catch!†. We know for sure now that it is a wild creature of some kind. The father also seems to be warning his son of some other types of animals, â€Å"Beware the Jubjub bird, and shun the frumious Bandersnatch!†. From reading that excerpt, we know that the Jubjub is a bird but we are not quite sure what a Bandersnatch is. By reviewing a little, in order n ot to get lost in the nonsense words, we know that there is a boy who is warned by his father to â€Å"beware† of the Jabberwocky, the Jubjub bird, and the Bandersnatch. The boy then reaches for his sword and he rests by the Tumtum tree. While the boy is resting against the tree, he is in deep thought. What the boy is thinking, will probable always be a mystery to us, but we can always speculate. I believe that the boy was probably thinking about the Jabberwocky and wondering if he could really overpower it. I think that he second guesses himself; if he was sure that he could defeat the Jabberwocky, then he would go in search of it. I think that he also has thoughts of not disappointing his father. All of a sudden, this calm setting takes a twist, as the long awaited Jabberwocky appears. The Jabberwocky comes hurtling out of the woods making horrendous noises with its eyes of flame. The boy does not miss a beat, â€Å"One, two! One, two! And through and through the vorpal blade went snic...

The Ising Model Essay Example | Topics and Well Written Essays - 1500 words

The Ising Model - Essay Example Although the Ising Model has been named after E. Ising, the inventor of the Model is W. Lenz. Lenz gave this model as a problem to solve to his disciple Ising. In Beitrà ¤ge zum Verstà ¤ndnis der magnetischen Eigenschaften in festen Kà ¶rpern, Lenz (1920) put forward the idea of a systematic physical-statistical model to comprehend the magnetic properties in solids. A few years later, in Beitrag Zur Theorie des Ferromagnetismus, Ising (1925) solved the Ising Model in one dimension which has no phase transition. In explaining the Model, Cipra (1987) focuses on the formation of binary alloys and the process of ferromagnetism with special reference to spontaneous magnetization as the original application areas of the work of Ising (1925). â€Å"The latter is also of interest historically: an understanding of ferromagnetism – and especially â€Å"spontaneous magnetization† – was the original purpose of the Ising model and the subject of Ising’s doctoral di ssertation.† (Cipra, 1985, p. 937) Generally, because of this historical importance, ferromagnetism is widely used to interpret and explain the various characteristics of the Ising Model.                  After Ising solved the Model in one dimension, no significant achievement could be made in the following years. However, much later in the year 1944, L. Onsager managed to solve the square lattice variety of Ising Model in two-dimensions through an analytical description. In the context of crystal statistics, Onsager (1944) described the phenomenon of phase change as â€Å"an order-disorder transition† (Onsager, 1944, p. 117). Almost a decade later, Yang (1952) explained spontaneous magnetization with the help of two-dimensional Ising Model. In this way, the study of higher dimensional varieties of Ising Model became feasible and the scope of the Model expanded beyond the realm of statistical physics. The Model was extensively used to study the inter-particle interactions to understand the behaviors of atoms and molecules of the real substance in the course of phase transitions. (Brush, 1967)

Macro1.2 Essay Example | Topics and Well Written Essays - 1250 words

Macro1.2 - Essay Example That is, if it is taking place on the production side or the consumption side. Where there spillover benefits occur as a result of production, there is either overproduction or underproduction. In case of underproduction, there is need to boost production and this can be achieved through provision of subsidies in order to encourage firms to produce more. In case of overproduction, the firms’ potential is high and resources available for production meet an output that exceeds the actual demand. To correct this, the firms would have to be taxed more in order to make the production process expensive, bringing down the level of produced output in the firms. Access to public television is not prohibited to any individual. All those who consume the benefits that come with the good have not necessarily paid for it. On the same note, if there are costs needed for upgrading or improved the premises form where the television is watched from, not every person will take part in that initiative. In this case, where there are costs or benefits attached to that good, there are consumers who do not take part in any activity that pertains to the provision of that good, whether they enjoy it or not. Government expenditure for goods and services is defined by the level of government spending on public goods and services. The government provides to the society goods and services that cannot be provided through the market mechanism sue to problems of externalities. Goods and services bought by the government for to benefit the society as well as government investments in the various sectors of the economy constitute government expenditure. Government expenditure is financed by taxes, returns on government investments, revenues from state owned enterprises, donations and borrowing from individuals, groups of people, financial institutions, Central Bank and from other countries (Gupta, Mandal & Gupta, 2008). Examples of government

Leading and Managing in Nursing Essay Example | Topics and Well Written Essays - 500 words

Leading and Managing in Nursing - Essay Example The use of improved technologies enables our organization to reduce the risks of the healthcare-associated diseases, helps to identify the individuals who have severe conditions during admission to the hospital. According to Yoder-Wise (2015), the use of better electronic technologies enables the medical staff to apply universal protocol to avoid wrong procedures, wrong sites, and wrong patient in non-surgical and surgical procedures. The hospital in New York is among the best in the area because they have a systematic plan meant to maintain quality services for the patients since it is essential for the provision of improved healthcare. Our facility has various formal quality committees that ensure the provision of better services at the health center. The committees in my hospital include; the risk management and patient safety, ethics, infection control, quality of care, and disaster committees among others. The nurses are involved in the quality committees by complying to the rules and regulations set by the heads of the committees, for instance the ethics committee advocates for patients and members of staff to be treated with respect and provided with affordable health care while the quality care committee ensures that patients are safe and get the right medication when they are sick. Issues are brought to the attention of the quality committee when the patients complain about the conduct of a certain employ ee at the hospital, when the employees feel they are overworked and need more resources and manpower to help in the delivery of services, and when the hospital needs to upgrade their facilities due to advancement in technology. I think the quality improvement process could be enhanced by ensuring that all members of staff are part of at least one or more committees and take part in the decision making roles in order to feel appreciated and strive to meet the  goals and objectives of the facility.  

The Core Business of Allianz Insurance

The Core Business of Allianz Insurance Allianz is ranked among the top 100 most valuable brands worldwide and is a leading insurance and financial services company. Allianzs core business is Life and Health insurance and property casualty. Allianz is also one of the four active asset managers in the world. The total asset management operations as of 2009 were à ¢Ã¢â‚¬Å¡Ã‚ ¬ 1,202 billion. The company s business activities in this segment consist of asset management products and services both for third-party investors and for the Allianz Groups insurance operations (Allianz Annual Report, 2009, p.48). Allianz banking operations now comprise of operations in Germany, Italy, France and New Europe. The bank offers a wide range of products for corporate and retail clients. Due to their limited size, banking operations are reported as part of the corporate and other segment. According to a press release on 24 February, 2011; Allianz announced preliminary results for the fiscal year 2010 of total revenues reaching a new high of 106.5 billion euros. Based on this release, Life and Health insurance generates the most revenue reaching a record level of 57.1 billion euros. Growth amounted to 12.5 percent compared to 50.8 billion euros in 2009, and was driven by strong demand for both investment-oriented and traditional life insurance products. Life and Health insurance also generates the most profit with operating profits growing 7.4 percent to 2.9 billion euros, compared to 2.7 billion euros in 2009. This was largely driven by a better expense result, as well as an increase in operating investment income which benefited from significantly lower impairments compared to 2009 (Press release preliminary results 2010, p.1). Life and Health insurance and property casualty will drive growth in the next decade as they have always counted for the main revenue of the Group. Allianz has been performing well and sustainable. Since 2007 it reached à ¢Ã¢â‚¬Å¡Ã‚ ¬ 97,689 million revenue and in 2008 the global economy was in crisis but the revenue was just went down slightly with à ¢Ã¢â‚¬Å¡Ã‚ ¬ 92,568 million. In 2009, the economic crisis reached its peak in the first half of 2009 however its revenue still increased up to 5.2% with à ¢Ã¢â‚¬Å¡Ã‚ ¬ 97,385 million. A newly announced figure for its 2010 revenue has been impressive, with total revenue reaching à ¢Ã¢â‚¬Å¡Ã‚ ¬ 106.5 billion. These figures have proven that the company has been doing well for the last four years and there is no doubt that the company will be successful in coming years (2009 Allianz Annual Report, p.48). Corporate Responsibility: Allianz responded to the increasing demands of society for greater Corporate Responsibility by adopting a new CSR strategy in 2009. This strategy assures that environmental and social issues are managed, deliver value for the company and that there is a continued benefit for society. The strategy focuses on three themes; managing the companys environmental impact, addressing the risks and opportunities associated with climate change and supporting the communities in which Allianz is operating (Corporate Social Responsibility 2009, p.3). As an international financial services provider, Allianz sees sustainable development as fundamental to its business. Allianz is focusing on finding innovative solutions that address local and global challenges. Allianz also established a strong structure for handling CSR activities. Delivery of the CSR strategy is the responsibility of the Human Resources Director, who is a member of the Allianz Insurance Management Board. CSR issues are included at the monthly Management Board meetings, as well as featuring at the companys annual Director and Management Conferences. The CSR Manager is responsible for setting the overall strategy, implementing initiatives and reporting performance to the HR Director and the Management Board. In addition, a CSR Steering Committee comprising of 11 senior managers from each of the major divisions has been established to ensure the CSR strategy is embedded in the business. The committee meets 2-3 times a year to review progress against the strategy and to identify future risks and opportunities. The Committee is chaired by the HR Director (Corporate Social Responsibility 2009, p.4). Climate Change Allianz sees itself and the insurance industry at the forefront of the fight against climate change. The industry must play a central role in both climate change mitigation and adaptation. Based on this initiative, Allianz has done a wide range of activities in response to Climate Change. Allianz Insurance is a founding member of ClimateWise which was founded by leading insurers in 2006 to respond to the myriad risks and opportunities of climate change, aiming to reduce the overall risks faced by economies and societies (Climatewise.org.uk). As a member of ClimateWise, Allianz must report annually on its performance against the principles and sub-principles. Allianz also supports national and global CO2 emission reduction targets and government action, including regulation that will enhance the resilience and reduce the environmental impact of infrastructure and communities. In 2002 Allianz joined the Carbon Disclosure Project (CDP), an independent organization now representing 534 institutional investors worldwide with more than US $64 trillion in funds. CDP collects, evaluates, and publishes data on the CO2 emissions from more than 3,000 companies around the world. RCM, a globally active investment company belonging to the Allianz Group, uses the CDP database to compile risk profile lesson companies climate performance (Corporate Social Responsibility 2009, p.9) Furthermore, Allianz remained committed to its carbon reduction plans even when the Copenhagen Summit ended having set no binding global emissions targets and no indication of when emissions should peak. Carbon management has a strong business case it is primarily about reducing energy consumption and costs. Stakeholders In order to understand stakeholders expectations, Allianz is working closely with a range of national and international organizations and doing surveys to discover which topics are most relevant to their stakeholder groups. Every two years Allianz asks its main societal stakeholders which key issues Allianz should deal with and how they should address them. For example, in the 2009 Stakeholder Survey, 131 completed questionnaires were received from stakeholders from the following sectors or groups: Politics, Media, Non-governmental organizations, Science, Companies and Allianz management (Allianz  Sustainable Development Report 2010, p.12). Regarding customers, Allianz is committed to making it easier for its customers to deal confidently with financial topics by maintaining a section on its Group web portal that explains how the financial and economic crisis develop and what its possible consequences for consumers are. Regarding Suppliers, Allianz carries out supplier surveys to learn more about their suppliers businesses and their efforts in the area of sustainable development. Regarding Community, Allianz takes todays challenges as opportunities for action through its local activities, global projects, and the work of Corporate Foundations. A good example is the Foundation for Sustainability and the Allianz Cultural Foundation. Regarding Government Relations, Allianz maintains various partnerships with renowned and trustworthy organizations such as World Wide Fund For Nature (WWF) or the United Nations Environment Programme Finance Initiative (UNEPFI) (Allianz  Sustainable Development Report 2010, p.12). Crisis Management Allianz and other financial institutions had to face the global financial and economic crisis which started in mid 2007 with the collapse of the housing market in the United States. The crisis that was initially observed within the banking sector accelerated in 2008 and spilled-over to various other sectors of the financial industry. Serious disruptions in the global financial system led to deteriorating economic conditions and investors became much more risk averse. In September 2008, the global financial system almost collapsed: large financial institutions faltered, leading to changes in business models, failures, mergers and nationalizations. Some economies were even on the verge of national bankruptcy. In consequence, the weak situation in the financial markets that was observable from falling stock markets and volatile credit spreads became even more intense in the fourth quarter of year 2008. The global economic downturn caused a series of collapses or near collapses of giant financial institutions such as Bear Stearns, Lehman Brothers, Merrill Lynch, Washington Mutual, Wachovia, AIG  and Citigroup. However, Allianz has managed successfully in its business operations, particularly its risk management as demonstrated by its impressed revenue: 97,989 billion euros in 2007, 92,567 billion euros in 2008, 97,385 billion euros in 2009 and 106.5 billion euros in 2010. Allianz  emerged from the market turbulence as one of the strongest insurance groups in the industry by solvency and ratings, as evidenced by external rating agencies. The financial strength of Allianz SE was rated by Standard Poors as AA (stable outlook), by A. M. Best as A+ (stable outlook), and by Moodys as Aa3 (stable outlook). As of December 31, 2009, Allianz SE had the best Standard Poors rating among the internationally active primary insurance groups in Europe. Even during the 2008 and 2009 financial crisis, these ratings were confirmed and remained stable (Annual report 2008, p. 41; Annual report 2009, p. 187). Allianz has executed and managed its risk management consistently and focused on three main objectives to secure itself from market turbulence: Protect the  Allianz  Groups capital and solvency position as well as position its investment portfolio for continued market turbulence Protect the value of their Property-Casualty business Focus on sustainable profitability in the Life/Health business Allianz considers risk management to be one of its core competencies. It is an integrated part of its business processes. Based on the risk management framework, these key elements have been focused on: Promotion of a strong risk management culture supported by a robust risk governance structure. Consistent application of an integrated risk capital framework across the Group to protect its capital base and to support effective capital management. Integrate the risk considerations and capital needs into management and decision-making processes through the attribution of risk and allocation of capital to the various segments. This comprehensive framework ensures that risks are properly identified, analyzed and evaluated. Allianz Groups risk appetite is defined by a clear risk strategy and limit structure. Close risk monitoring and reporting allows Allianz to detect deviations from risk tolerance at an early stage (Annual report 2009, p. 179). Strategy Allianz has been doing successfully for many years, even through years of financial market turmoil and global economic contraction by executing its strategy consistently. According to Allianzs announcement in the 2009Annual Report, the Group focuses its strategy in five management priorities: Become the partner of choice for all stakeholders: Allianz believes that the Group can only continue to thrive if Allianz manages to balance the interests of all of their key stakeholders: customers, employees, investors and the public. Drive profitable growth: In property-casualty Allianz will only grow where target margins can be achieved. In life/health insurance Allianz can build on a strong capital position, growing asset base and attractive new business margins. The strategy has served the Group well in asset management where Allianz is diversifying revenues and risks into different asset classes with an overweight in fixed income investments and regions. Strengthen competitiveness: Allianz has been continuing to adapt its business models, products and customer interactions accordingly. Hence Allianz has been focusing on efforts to drive efficiencies, reduce complexity and leverage new web-based technology along the entire value chain in order to achieve productivity benchmarks. Increase market and customer focus: The Group has created the foundations for Allianz to become a customer-centric organization through its customer focus and innovation programs. Going forward they are further strengthening their customer segmentation and the delivery of segment-specific offerings. Maintain capital management discipline: Allianz has strengthened risk management function and de-risked its investment portfolio to appropriately adjust to the rising uncertainty in the real economy (Annual Report 2009, p.63). Allianzs core strength is risk management which has helped the Group protect its net asset value and carefully balance cash generation and investment opportunities. In the 2009Annual Report they state that we are managing the transition to the new Solvency II framework. And we are leveraging this process to place state-of-the-art risk management technology into the hands of our business leaders for even better day-to-day decision making. Based on this, Allianz has performed successfully as the Group usually gets AA rating and the Group has successfully steered through one of the most severe financial crises ever. Allianzs solvency is strong and its capital base grew almost 20 % to more than à ¢Ã¢â‚¬Å¡Ã‚ ¬ 40 billion (Annual Report 2009, p. 179). Allianz is definitely an innovative company as it has a wide range of changes, improvements and strengthening in management, products and customers services. Regarding customer services, the Group always put innovation as its priority. The 2009 Annual Report remarks At all important points of contact, we are measuring the propensity of our customers and distribution partners to recommend our products and services to others. And we have been tying our frontline managers incentives to systematically improving the service experiences of our clients. Furthermore, we are creating a channel architecture which allows customers and distribution partners to experience more targeted value propositions, service offerings and price positions which are easy to understand and consistently delivered. (p.66). Werner Zedelius, Member of the Board of Management of Allianz SE, also confirmed that at Allianz, innovation is a part of an even bigger goal Allianz wants to become a trusted innovator engagem ent (Allianz Group Portal, press, n.d). Mission and Goals: Mission: At Allianz, we strive for exceptional financial performance and growth based on our commitment to the pursuit of a sustainable world through combining long-term economic value, environmental stewardship and social responsibility. Goals: Performance: Maintain sustainable development leadership in the financial services sector Sustainable Development Reporting: Active stakeholder engagement in our materiality assessment Climate Change: Global awareness on CO2  emission reduction concept for 80% of employees Environmental   Management  System: Accomplish an 80% employee coverage Sustainable Investment: Invest an additional à ¢Ã¢â‚¬Å¡Ã‚ ¬150 million in renewable energy projects Micro insurance: Creation of a global Allianz micro insurance strategy to be implemented by a task force Engagement with Society: Launch global employee engagement program Employees: Develop KPIs for employee engagement, trust, feedback, motivation, development and diversity from the strategic HR scorecard. Customer Responsibility: Further strive for our 2010 goal of Loyalty Leadership. Net Promoter Score above market average. How does Allianz motivate employees: Allianz believes that employees are motivated if their work is well recognized and well paid. Therefore the Group created a pay structure that includes a mix of basic pay, performance-related pay and additional benefits to motivate it employees, Incentivizing staff is an important way of encouraging entrepreneurship. We have now adopted evaluation procedures that help assess more clearly how an individual or team has performed, and reward that performance accordingly (Allianz Group Portal, Employee, n.d). Allianz also motivates its employees with the Employee Stock Purchase Plan as approximately 939,000 shares were bought through the scheme. This has not only proved a sound financial strategy but it has also allowed the Group to strengthen employee engagement (Allianz Group Portal, Employee, n.d). In addition, The Group creates a good working environment where employees can maximize their ideas through innovative programs, healthcare program, tale nt development etc. Desirability as an employer Allianz is a good company to work for. Firstly, good performance will receive high payment and the incentives and bonuses of the company are attractive. Secondly, Allianz has a good working environment as a result of their policy to put employees first. Many Allianz companies offer wellness and sickness prevention training and health testing on a voluntary basis; as well as health programs for members of staff and customers. Allianz has a diversified working environment and promotes a diversity theme called Power of All Worlds. This aims to promote diversity and inclusion to reach their business goals, and continues to support Gender, Disability, Generation Mix and international cultures. Thirdly, Allianz is an innovative working place which allows employees to develop and maximise all new ideas. This culture of innovation was turned into reality by the Ideas to Success (i2s) framework launched in April 2006, and has been rolled out to 58 Allianz companies worldwide. It has actively encouraged over 172,000 employees to develop ideas which could improve the way in which Allianz operates on a day to day basis. And so far more than 60,000 ideas have been generated (Allianz Group Portal, Employee, n.d).

Comparing William Wordsworths Composed Upon Westminster Bridge and Wil

Compare and Contrast William Wordsworth's Composed Upon Westminster Bridge and William Blake's London William Wordsworth and William Blake wrote poems about London, but they presented their views from different angles. Wordsworth sees the beauty in London and Blake sees only the ugliness. William Wordsworth's "Composed Upon Westminster Bridge" gives a step-by-step look at the awe-inspiring beauty of a London sunrise, whereas William Blake's "London" shows the dreary ugliness of London life by taking a stroll down London's streets. "Composed Upon Westminster Bridge" affects the reader with a sense of wonderment at the beauty that is created with a sunrise. London appears to be the most beautiful place on earth during a sunrise. The sun bathes the city in light and gives the reader a sense of purity and cleanliness. "London" affects the reader with an opposite feeling. The reader sees the unsavory side of London in the faces of its citizens. The citizens of London are unhappy with their lives, but they accept it with resignation. It is appalling how the Church uses the small chimney-sweeping children to clean the soot of London and the poor become soldiers that die for the monarchy. The purity and cleanliness of London is lost when young women become prostitutes. The death that falls upon a marriage is often transmitted through the diseases a prostitute passes on. A sense of anger is felt at a life that allows such sadness and darkness to fall upon the citizens of London. Wordsworth and Blake use different techniques in their poems to present their views. Wordsworth uses personification to bring the beauty of the sunrise to life. London takes on human traits with "This city now doth, like a garment, wear! The beauty of... ...y emphasizing the dreary bondage of the London citizens in "London." Wordsworth's use of imagery and rhythm places the reader in a calm and peaceful situation. Blake's use of imagery and rhythm places the reader in an angry tension filled situation. Wordsworth's readers have the wonders of a sunrise unfold before them and beauty is seen everywhere. Blake's readers become angry at the ugliness and unfairness of life and bondage and resignation are seen everywhere. Both authors achieved their tasks admirably. Works Cited Blake, William. "London." Literature: An Introduction to Fiction, Poetry, and Drama. Ed. X.J. Kennedy and Dana Gioia. 7th ed. New York: Longman, 1999. 729. Wordsworth, William. "Composed Upon Westminster Bridge." Literature: An Introduction to Fiction, Poetry, and Drama. Ed. X.J. Kennedy and Dana Gioia. 7th ed. New York: Longman, 1999. 1157.

With Courage, One’s Life Is Ruled by Fear

Without courage, one’s life is ruled by fear. Discuss. Without courage, one’s life is ruled by fear. Fear is one of the most powerful emotions human beings know, it can motivate people to do incredible things. In the movie; â€Å"The Power of One† there are many that, due to the apartheid in South Africa and in the ignorant racism, lack courage. Courage is a quality that enables a person to look beyond the immediate danger and assess the possible outcomes in order to make the decision to act and achieve the desired outcome.The main character of ‘The Power of One’, P. K is sent to an Afrikaner boarding school because his mother suffers a mental breakdown. At the school, P. K is the only English boy, and seeing as the English drove the Afrikaners out of power in South Africa, they blame him for everything and P. K begins to wet the bed at night out of fear. P. K. confides in Nanny that he is wetting the bed. Nanny calls a medicine man that is said to, â€Å"make sick men well and scared men brave. The medicine man helps P. K. face his fears and overcome them. Nanny gives P. K. a chicken to take back to school, and P. K names the chicken, ‘Mother Courage’ this is a major symbol in the fact that it represents P. K’s courage and being able to overcome the fear of the other kids. P. K. gets sent to live with his grandfather who runs an Afrikaner prison. One of his grandfather’s friends Doc is asked to look after P. K. Doc is moved into a prison and P. K. goes with him and in prison P.K meets a man named Geel Piet who teaches him how to box and gives him strength, courage and power with his quote; â€Å"Little beat big when little smart, first with the head, and then with the heart. † The Afrikaner prison is riddled with fear from the African inmates towards the guards who beat them and treat them like dirt just to exert the authority given to them and to get across a point that whites are supreme co mpared to the blacks or considered a higher class of people. P. K gives the inmates courage to sing in their native language about the guards and how they no longer fear them.Geel Piet is confronted by a guard about what the inmates are singing about and just before the guard beats him to death, Piet musters the courage to stand up to the guard and be a free man. Without courage, one’s life is ruled by fear. Every one of us has courage in large amounts but it is squashed with those that are given unreasonable authority and fear an uprise. We all have courage, but sometimes it takes other people or influences such as, life threatening situations, for us to stand up and embrace the courage given to us. Without this, one’s life is ruled by fear. By Jarryd Mckellar.

How internal marking affects service quality Essay Example

How internal marking affects service quality Essay Example How internal marking affects service quality Essay How internal marking affects service quality Essay How internal marker affects Service Quality?: The instance of Travel Expert Abstraction Service quality is viewed as client satisfaction ( Bolton and Drew 1991 ; Boulding et Al, 1993 ) , client keeping ( Reichheld and Sasser 1990 ) and positive word of oral cavity, ( Swanson and Kelley, 2001 ) .A Service quality is about ever defined in footings of client perceived quality, which in itself is a map of expected and experienced quality ( Brown et al. , 1991 ; Gronroos, 1990a ; Zeithaml et at, 1990, 1991 ) . Therefore, a service of the good quality should be adapted to the client s demands and thereby fulfill his or her demands. Service quality extremely depends on what happens to the direct actions of employees and the interactions between employees and clients particularly in service industry. Front-line contact forces are of import elements of consumers perceptual experiences every bit good as of import elements of the selling mix that impact on quality criterions. Lumsodon 1997, stated that internal selling as logical extension of the selling mix consideration to recognize their employees as assets. 1. Introduction Travel Expert is a moderate-sized IATA travel bureau in Hong Kong was established in 1986 and has a rapid growing from 1 chief office to more than 40 subdivisions within last 10 years.A It employs more than 150 staffs from diverse civilizations and backgrounds and provides specialized services managing up-market leisure travel and high quality corporate travel. In the past five old ages, Travel Expert has gained a repute for the high quality of its professional services and has become a market leader in the quickly turning leisure and corporate travel sector. Because of fast growth of the company, its human resource section recruits 4-5 travel advisers to apportion in each new subdivision lead by a subdivision director to provide to the concern growing. Erratically, concern volume dropped dramatically after six months and doing a batch of client ailments due to staff deficiency of internal communicating and inter-departmental supports led to hapless service provided to clients. Major grounds are no initiation preparation is provided for new staff one time employment has been accepted. For those who freshly join Travel Expert are non cognizant of the company s policy, patterns, processs, criterions and other demand of the company although they may hold experience elsewhere in a different set. It is critical that for human resource to develop employees who are recruited and give a clear image of the company to go portion of the specific organizational civilization and web ( Paauwe, J A ; Boselie, P. 2003 ) .Case survey for this paper explores the challenges faced to Travel Expert and how internal selling affects service quality. 2. Literature Reappraisal The construct of internal selling was foremost introduced in the mid of 1970s but was non advocated by service industry during these period. The doctrine of internal selling is treated the employees as internal clients in order to do the employees happy, their external clients will fulfill because of the employees face- to-face interacting with clients will impact service quality ( Palmer A, 2008 ) . Berry ( 1980 ) , defined in early 80s that the impression of internal selling to pattern selling to the non-marketers ( internal employees ) who serve the external clients. Lings ( 1999 ) , besides stated that back uping non merely limited to the customer-contact employees and all back uping service staffs to work as a squad to supply services to external clients are every bit of import such as accounting section, fining squad and merchandise squad who will impact on the quality of services bringing to the external customers.A Harmonizing to Kotler ( 1994 ) , internal selling must happe n before external selling and it is more reasonable for all employees to acquire ready to supply first-class service to external customers.A Internal selling procedure requires employee s engagement and committedness which align with administration s strategic program ( Mowday, Porter, A ; Steers, 1982 ) . Other concerns such as employment security and a sense of belonging will do employees to the full committed to their work force ( Pfeffer, 1995 ) ; occupation satisfaction can be viewed as one s assessment of the occupation features and emotional experiences at work ( Weiss A ; Cropanzano, 1996 ) will play an of import function of internal selling. 3. Identify Service bringing Many human resource direction and top directors seem to hold neer learnt or non of all time been taught the about clients or service and, a concern which relies on client interaction or service must gain that human capital requires committedness, attending and monitoring. Fitzsimmons A ; Fitzsimmons ( 1994, pp.295 ) say that continual betterment in productiveness and quality must be portion of its scheme and corporate civilization to accomplish competitory for a service firm.A Therefore, it is of import for Travel Expert to incorporate internal selling with its strategic direction procedure. Although a basic quality system for client service betterment or service degree understanding has ever existed, the travel advisers of Travel Expert have non been able to adhere to demands to do a batch of ailments and staff low productivities.A The grounds are ill-defined guidelines and the company s policy patterns, processs, criterions and other demand of the company.A The usual demand expressed by this client group is High quality . For the past five old ages, Travel Expert s initial construct has been a chiseled vision focused on presenting a high quality service. All strategic programs and actions are directed towards the sweetening of this really of import characteristic to pull clients in a extremely competitory market. Quality is besides identified as the prioritized public presentation aim on which the company has to stand out. Schmenner ( 1995 ) emphasizes that Quality means conformityto the service specifications as valued by clients and Olsen ( 1996 ) accent that Quali ty is concerned with providing superior benefits based on the sentiment of the client. The chase of quality is the chase of greater client benefit . It is critical hence for the company to implement an appropriate quality system to keep this of import competitory border. Furthermore, contradiction occurs between for front-line staffs need to accomplish the bi-monthly productiveness mark or pass more clip supplying professional advice to clients to keep a high quality criterion. In add-on, no initiation preparation and unequal preparation is provided are provided.A A In these fortunes, struggles occur due to the precedence of public presentation aims and alterations caused by menaces from the external environment. Conversely, the vague or deficient service categorization implies to the subdivision directors in Travel Expert that there is struggle in the demand for goods and services. Competition is fierce in today s concern environment and service quality is going progressively recognized as the premier consideration in many buying determinations. There is small uncertainty that quality is an indispensable portion of the selling mix as companies seek effectual ways to distinguish their services from those of their rivals. There are legion service quality instruments widely recognized and some writers ( Pakdil and Aydin, 2007 ; Gilbert and Wong, 2003 ; Park et al. , 2004 ) advocate SERVQUAL as an appropriate and dependable theoretical account to find the service quality. Benchmarking, Total Quality Management and ISO9000 are developed to run into the service demands. For illustration, the ISO 9000 series is a set of global criterions that establishes demands for companies quality direction systems. ISO 9000 is being used world-wide to supply a model for quality confidence therefore appropriate quality direction is of import to Travel Expert to enable it to better its quality and to supply high quality production without waste, to be error free and to increase to rush to cut down costs well. Ill-defined guidelines in company policy and the vague or deficient service categorization conveys the incorrect significance to staff at Travel Expert. Operation staff and directors do non cognize how to better the public presentation aims of the operation to accomplish the end of mistake free procedures ( internally ) and besides satisfy their clients ( externally ) by supplying error-free merchandises and services fit for the intent intended . If the operation succeeds in accomplishing all this it will give a quality advantage to Travel Expert. Designation of countries necessitating quality betterment As mentioned antecedently, quality is of the extreme importance, and in a travel bureau, client service is high on the list of precedences. Cost film editing programmes and other steps were finally brought in with the company choosing cost as a determiner of fight selling low cost inclusive Tourss as their public presentation aim. Six months following execution of the public presentation aim, there was found to be a bead of 30 per centum in both leisure and corporate travel concern due to the fact that all the travel advisers were passing their clip selling low cost bundles, concern with a of high net income border, but more clip must be spent on the client and this caused a loss. On the other manus, heavy work loads were shared by the travel advisers who stayed with the company and so at that place was non plenty manpower to function the high quality corporate travel side of the concern. Heavy work loads and the alteration in the type of client indirectly caused a alteration of staff. of competitiveness merchandising low cost inclusive Tourss as their public presentation aim. Six months following execution of the public presentation aim, there was found to be a bead of 30 per centum in both leisure and corporate travel concern due to the fact that all the travel advisers were passing their clip selling low cost bundles, concern with a of high net income border, but more clip must be spent on the client and this caused a loss. On the other manus, heavy work loads were shared by the travel advisers who stayed with the company and so at that place was non plenty manpower to function the high quality corporate travel side of the concern. Heavy work loads and the alteration in the type of client indirectly caused a alteration of staff. The challenges faced by top direction at Travel Expert were how to carry through the public presentation aims of equilibrating both costs and and quality . . The Quality System Service Classification The debut of a service categorization strategy at Travel Expert could assist to put the way of the operation and interrupt down the industry barriers. Schmenner ( 1995, pp.25 ) says that service procedures can be categorized into 4 types of operation as follows: Service Factory Service Shop Mass Service Professional Service A different grade of customization/interaction and labour strength will take to assorted challenges. ( Mention to appendixA A A ___1___ ) Different classs of services will be adopted to supply waies for bettering quality, productiveness and operating efficiency to accommodate the concern demands of a different/new client group.A A Fitzsimmons A ; Fitzsimmons ( 2000, pp.90 ) say that: Many operations will be able to adhere to their traditional operations picks, and selling force per unit areas for increased customization and the coevals of wholly new service operations that are pressed to transform themselves A A A Directors of service in any class, whether service mill, service store, mass service or professional service, portion similar challenges and it is the important for persons inA each company to happen options to get the better of the inevitable challenges or to bridge the spreads. Two types of service are in operation at Travel Expert: Leisure Travel : A The concern is operated as a: A The concern is operated as a Professional Service. There is no fixed form of bundle and the client is able to take whichever air hose they wish to go by, the hotel preferred or optional Tourss to fall in. Hence, the client seeking professional service is given single attending. The Travel Expert adviser spends much clip supplying professional advice even if merely selling to one person client, for illustration, excess attempt or energy is put into explicating the air hose service, sightseeing points at the finish, the civilization and geographic information of the finish, hotel installations and visa application processs. The form of professional service involves: High labour intensity/high interaction and high grade of customization. On the contrary, a There is no fixed form of bundle and the client is able to take whichever air hose they wish to go by, the hotel preferred or optional Tourss to fall in. Hence, the client seeking professional service is given single attending. The Travel Expert adviser spends much clip supplying prof essional advice even if merely selling to one person client, for illustration, excess attempt or energy is put into explicating the air hose service, sightseeing points at the finish, the civilization and geographic information of the finish, hotel installations and visa application processs. The form of professional service involves: High labour intensity/high interaction and high grade of customization. On the contrary, a Service Factory provides a standardised service with low labors intensity/low interaction and low customization. provides a standardised service with low labors intensity/low interaction and low customization. There was a contradiction between clients and Travel Expert once the company public presentation aim had been changed to that of selling low cost inclusive Tourss as a service mill. A spread between a client s outlooks of a service versus perceptual experience of bringing provided by Travel Expert will still supply a professional service company. The spread that was created was the disagreement between service bringing and external communicating promises to supply the accomplishment, expertness and professionalism with which the service is executed. This includes the transporting out of right executing of client instructions, grade of merchandise or service cognition exhibited by the travel adviser, the rendition of a good circuit merchandise, sound advice and the general ability to make a good job.A A A The spreads in service ( Appendix 2 ) are therefore created. Johnston A ; Clark ( 2001, pp.81 ) say that, When we talk about service quality from an operation position we normally mean the quality of the service we deliver, i.e. does it systematically meet the specification for that service? This, of class, may be different to how a client sees the service ( their perceived service quality ) , and therefore there may be a mismatch between a client s outlooks of a service and their perceptual experience of its bringing. A A A Corporate Travel: Business was carried out as Business was carried out as aService Shop. The chief aims were flexibleness and velocity in supplying a competitory service to corporate travel. A service store involves low intensity/high interaction and a high grade of customization. On the contrary, clients of a The chief aims were flexibleness and velocity in supplying a competitory service to corporate travel. A service store involves low intensity/high interaction and a high grade of customization. On the contrary, clients of a Mass Service will have an uniform service with high labors intensity/low interaction and low customization.A Past experiences by the client signifier the footing of his or her perceptual experience of the service. It is of import that the operations director of Travel Expert offers a entire experience for the client that is consistent with the coveted service bundle. The being of any one of these spreads is likely to ensue in a mismatch between outlooks and perceptual experiences ensuing in hapless sensed quality. It is hence of import that operation directors in these two sections realize the construct of their service categorizations and agreement appropriate focal point to allow public presentation aims. will have an uniform service with high labors intensity/low interaction and low customization.A Past experiences by the client signifier the footing of his or her perceptual experience of the service. It is of import that the operations director of Travel Expert offers a entire experience for the client that is consistent with the coveted service bundle. The being of any one of these spreads is likely to ensue in a mismatch between outlooks and perceptual experiences ensuing in hapless sensed quality. It is hence of import that operation directors in these two sections realize the construct of their service categorizations and agreement appropriate focal point to allow public presentation aims. Measuring the spread between expected service and sensed service is a everyday client feedback procedure and it is a step of service quality ; satisfaction is either negative or positive. A monthly study issued by Travel Expert showed an country which needs bettering as it was found in both Leisure and Corporate Travel, that delays had been experienced in answering to clients. This was identified by: Current Service Quality system Reports of telephone response ( voice mail/call dorsums ) -Automatic Call Distribution ( ACD ) showed that merely 75 % calls were returned within 30 proceedingss which was the standard clip set by the company. -Automatic Call Distribution ( ACD ) showed that merely 75 % calls were returned within 30 proceedingss which was the standard clip set by the company. Report of abandoned calls -An Automatic Call Distribution study showed that 20 calls were left unattended by travel advisers each hebdomad. -An Automatic Call Distribution study showed that 20 calls were left unattended by travel advisers each hebdomad. Letterss of ailment Around 5 letters of ailment were received each month. Around 5 letters of ailment were received each month. Survey signifiers completed by clients Feedback from two clients utilizing the leisure travel section showed that the travel adviser merely introduced a low cost bundle vacation without taking any clip patiently to orient do a honeymoon trip for them. Feedback from two clients utilizing the leisure travel section showed that the travel adviser merely introduced a low cost bundle vacation without taking any clip patiently to orient do a honeymoon trip for them. Customer service Ailments were received from corporate clients that travel advisers were non proactive and failed to guarantee the best available monetary value on paths. Merely 80 % truth in the Management Information System Report was able to be fulfilled and this was delivered to the client by the histories section. Ailments were received from corporate clients that travel advisers were non proactive and failed to guarantee the best available monetary value on paths. Merely 80 % truth in the Management Information System Report was able to be fulfilled and this was delivered to the client by the histories section. Ticket bringing some ailments were received from corporate clients that merely 75 % of tickets delivered were on clip. some ailments were received from corporate clients that merely 75 % of tickets delivered were on clip. Delaying refunds on air tickets, hotels and Tourss some ailments were received from both leisure and corporate clients that refunds were non made within a two month timeframe. some ailments were received from both leisure and corporate clients that refunds were non made within a two month timeframe. Quality Control Tools at Travel Expert As antecedently described, a basic quality system for the Level of Service Agreement has been implemented by Travel Expert. This is reviewed annually in the Level of Service Agreement and is provided by operations directors so that each member of staff may supervise the public presentation of service of other members of staff. In this Level of Service Agreement, the bulk of factors involve client service demands and the contents included are as follows: and is provided by operations directors so that each member of staff may supervise the public presentation of service of other members of staff. In this Level of Service Agreement, the bulk of factors involve client service demands and the contents included are as follows: Limit abandoned calls 10 % . Turn around clip for voice mail or call dorsums within 30 proceedingss. Answer all entrance calls within 3 rings. Keep calls on clasp for under 2 proceedingss. Greet clients in complete sentences. Offer other side merchandises eg. insurance, auto lease, hotel adjustment, optional Tourss as a standard demand. A missive of ailment missive must be acknowledged within 2 hours and handled within 2 yearss. Survey signifiers are a method to mensurate external public presentation by seeking sentiments from corporate travel clients quarterly to better the reserve procedure, enhance reactivity, salvage on cost and bring forth reserve truth. Travel Consultant Performance Appraisal is to be carried out at the terminal of the twelvemonth. The assessment will sum up the overall public presentation of the travel adviser throughout the whole twelvemonth. This Level of Service Agreement is the nucleus tool to mensurate the public presentation of staff. Nevertheless, ill-defined guidelines, company policy, vague or deficient service categorization and revised public presentation aim caused mishandling and hapless service to clients. On the other manus, it was demonstrated in the monthly study that the jobs were non merely happening with front-line staff but besides back-office staff ( couriers for ticket bringing and accounting staff for refunds/MIS studies ) .A A A Quality Improvement Definition of Quality: A A Fitzsimmons and Fitzsimmons ( 2001, pp.12 ) say that: Successful growing of the service sector will depend on invention and skilled direction that will advance an moral principle of uninterrupted betterment in quality and productiveness Due to fortunes whereby ailments were received from clients and mishandled, a quality system specializer was invited to ease a major quality betterment programme.A This was conceived as a extremist betterment through the execution of a break-through programme-Business procedure re-engineering ( BPR ) .A BPR is typical of the extremist discovery manner of undertaking betterment. It is blend of a figure of thoughts which have been used in operations direction for some clip. The just-in-time construct, procedure flow charting, critical scrutiny in method survey, operations web direction and customer-focused operations all contribute to the BPR redesign procedure. Hammer A ; Champy ( 1993, pp.32 ) define BPR as: The cardinal rethinking and extremist design of concern procedures to accomplish dramatic betterments in critical, modern-day steps of public presentation, such as cost, quality, service and velocity It shortly became evident nevertheless that the BPR undertaking was non accomplishing the anticipated sustainable betterments and it besides became clear that BPR is frequently treated as the latest direction craze. BPR attempts to fling uneconomical activities and concentrate on simpleness and logical ordination. Information engineering has a critical function to play as the cardinal enabler of concern procedures. The frequently important usage of information engineering enables extremist alterations but besides create a beginning of complexness that can sabotage betterment. Implementing BPR requires the formation of a high-ranking squad with a title-holder to co-ordinate action and besides requires a clear apprehension of current procedures, facilitated by procedure function. On the other manus, insufficient accomplishments for employees to get by with the new organisation will do defeat and interrupt to routine work during alteration programme. BPR is clearly a hazardous activity, both because current procedures are rejected and besides because of the high capital outgo required and frequent trust on information engineering. Another cardinal factor in its failure is, because BPR topographic points accent on concern procedures, systems and construction, the people factor tends to be overlooked, ignored or under-estimated ( Clark 1995, pp.68 ) . Indeed, because of the occupation losingss incurred in such extremist alteration, BPR has become synonymous with acquiring rid of staff or retrenchment. The company is hence recommended to see a uninterrupted betterment programme to heighten its quality public presentation, as although there will non be extremist alteration, a impulse of betterment can be built up bit by bit. Yasin and Zimmerer ( 1995 ) say that: The aim of the uninterrupted quality betterment attempt is to guarantee inter-quality and attachment to procedure criterions, therefore forestalling dearly-won internal failure and the jobs associated with it Introduction to Total Quality Management Travel Expert evaluated that the Breakthrough attack did non bring forth a important upturn and hence introduced the Entire Quality Management ( TQM ) attack as a solution frontward bettering the organization.A TQM is focused on service and involves non merely actuating people, but besides put ining systems to prolong uninterrupted improvement.A It begins with the top direction undergoing a vision alliance and all sections are to organize with each other to accomplish the common goal.A A Execution of Entire Quality Management Deming ( 1992, pp.23-96 ) provided an extended list of ways that statistical thought can be good in service houses and in the administrative maps of all sorts of organizations.A The basic doctrine is that quality and productiveness addition as process variableness lessenings. Harmonizing to Deming ( 1992, pp.23-96 ) there are 14 points for quality betterment: Create stability of intent Adopt a new doctrine Cease dependance on review End presenting concern on monetary value Improve invariably the system of production and service Institute preparation on the occupation Institute leading Drive out fright Break down barriers between sections Eliminate mottos and exhortations Eliminate quotas and work criterion Give people pride in their occupation Institute instruction and self-improvement plans Put everyone to work to carry through it A company-wide quality-improvement programme assumes that all employees have the capacity for self-motivation and originative idea. Employees are given support, and their thoughts are solicited in an environment of common dignity. The PDCA rhythm is the sequence of activities which is undertaken on a cyclical footing to better activities. ( Deming, 1982 ) as explained below, the acronym PDCA is as follows: Plan collection and analysing informations associating to the country of improvement.A Plan action to be taken. Make present the action to be taken Check step and confirm the consequences Act rectify as appropriate A TQM attack aims to run into the demands and outlooks of clients and implies seting clients as top precedence for all quality determination making.A This could nevertheless be really hard because perceptual experience and outlook of service from each different person will vary.A Percepts of the public presentation of a merchandise have been studied by Swan and Comb ( 1994, pp.64-83 ) .A They differentiate instrumental public presentation, which is a map of the merchandise, from expressive public presentation, which is a map of those properties of the merchandise which are related to a psychological degree of satisfaction. Psychological satisfaction from a merchandise or service will be influenced by a figure of factors such as the temper of the client and the feeling of the client towards the individual presenting the merchandise or service. These factors are subjective and personal. Other factors upseting client satisfaction are the 5 service spreads in the Service Quality Model as outlined in Appendix 2.A For Travel Expert, the outlook from the leisure travel clients is defined as premium guest service. They required in deepness inside informations about their travel such as the quality of air hose service and hotels, attractive forces, transit information and visa demands of the destination.A A The outlook from the corporate travel client is on the other manus of flexible and rapid service.A Harmonizing to Muhlemann and Lockyer, 1992, pp.97-103, for an organisation to be genuinely effectual, every individual portion of it, each section, each activity, and each individual and each degree including top direction, must work decently together, because every individual and every activity affects and in bend is affected by others. TQM recognizes the fact that everyone is a client ( internal client ) to person ( provider ) within the organization.A The construct of internal client and provider and the internal customer-supplier relationship are to be introduced in TQM.A Whenever, jobs arise anyplace in this relationship, the service will be disturbed.A Mistakes happening in any micro operation will finally impact the service to the clients. Everyone in the organisation is capable of bettering the public presentation and assisting others in the organisation to better theirs.A As mentioned in the quality related cost earlier, it is each individual s duty to acquire quality right which can cut down the costs taking to quality betterments. Hostage ( 1975, pp.98-106 ) say that: Employees must themselves be happy to be able to delight clients The concern of a service company will be affected by the service delivered to the client and hence, the service forces who have direct contact with the clients need non merely to be good trained, but besides to be happy about their work. Travel Expert scheduled a figure of direction strategic planning Sessionss led by the General Manager to discourse and aline the direction schemes and practices.A A After the aims and action programs were laid-down, the director of each functional squad communicated with the frontline employees.A Employees hence understood the ground why and how to accomplish the objectives.A Employee involvement and engagement are indispensable for uninterrupted betterment and there must be a committedness and construction to the development of Travel Expert employees, with acknowledgment that they are an plus that appreciates over clip. This shifts the accent fromreactive( waiting for something to go on ) toproactive( making something before anything happens ) a alteration in the position of quality costs that has come about with a motion from an inspect-in ( appraisal-driven ) attack, to a design-in ( acquiring it right first clip ) attack. Service is an experience for the client and any failure becomes a narrative for that client to others. Service directors must acknowledge that disgruntled clients non merely will take their hereafter concern elsewhere but besides tell others about the unhappy experience, therefore ensuing in a important loss of future concern. Quality costs are normally classified into bar costs, assessment costs, internal failure cos

Extinct Political Parties of the 1800s

Extinct Political Parties of the 1800s The two major political parties of modern America can both trace their origins back to the 19th century. The longevity of the Democrats and Republicans appears quite remarkable when we consider that other parties existed alongside them in the 19th century before fading into history. The extinct political parties of the 1800s include organizations which were successful enough to put candidates in the White House. There were also others that were just doomed to inevitable obscurity. Some of them live on in political lore as oddities, or fads which are difficult to understand today. Yet many thousands of voters did take them seriously and they enjoyed a legitimate moment of glory before disappearing. Here is a listing of some significant political parties which  are no longer with us, in roughly chronological order: Federalist Party The Federalist Party is considered the first American political party. It advocated a strong national government, and prominent Federalists included John Adams and Alexander Hamilton. The Federalists did not build a sustaining party apparatus, and the partys defeat, when John Adams ran for a second term in the election of 1800, led to its decline. It essentially ceased to be a national party after 1816. The Federalists came under considerable criticism as they tended to oppose the War of 1812. Federalist involvement with the 1814  Hartford Convention, in which delegates suggested splitting New England states from the United States, essentially finished the party. (Jeffersonian) Republican Party The Jeffersonian Republican Party, which, of course, supported Thomas Jefferson in the election of 1800, was formed in opposition to the Federalists. The Jeffersonians tended to be more egalitarian than the Federalists. Following Jeffersons two terms in office, James Madison won the presidency on the Republican ticket in 1808 and 1812, followed by James Monroe in 1816 and 1820. The Jeffersonian Republican Party then faded away. The party was not a forerunner of the present day Republican Party. At times it was even called a name which seems contradictory today, the Democratic-Republican Party. National Republican Party The National Republican Party supported John Quincy Adams in his unsuccessful bid for reelection in 1828 (there had been no party designations in the election of 1824). The party also supported Henry Clay in 1832. The general theme of the National Republican Party was opposition to Andrew Jackson and his policies. The National Republicans generally joined the Whig Party in 1834. The National Republican Party was not a forerunner of the Republican Party, which formed in the mid-1850s. Incidentally, during the years of the John Quincy Adams administration, an adept political strategist from New York, future president Martin Van Buren, was organizing an opposition party. The party structure Van Buren created with the intent of making a coalition to elect Andrew Jackson in 1828 became the forerunner of todays Democratic Party. Anti-Masonic Party The Anti-Masonic Party formed in upstate New York in the late 1820s, following the mysterious death of a member of the Masonic order, William Morgan. It was believed that Morgan was killed before he could reveal secrets about the masons and their suspected influence in American politics. The party, while seemingly based on conspiracy theory, gained adherents. The Anti-Masonic Party actually held the first national political convention in America. Its convention in 1831 nominated William Wirt as its presidential candidate in 1832. Wirt was an odd choice, having once been a mason. While his candidacy was not successful, he did carry one state, Vermont, in the electoral college. Part of the appeal of the Anti-Masonic Party was its fiery opposition to Andrew Jackson, who happened to be a mason. The Anti-Masonic Party faded into obscurity by 1836 and its members drifted into the Whig Party, which also opposed the policies of Andrew Jackson. Whig Party The Whig Party was formed to oppose Andrew Jacksons policies and came together in 1834. The party took its name from a British political party which had opposed the king, as the American Whigs said they were opposing King Andrew. The Whig candidate in 1836, William Henry Harrison, lost to the Democrat Martin Van Buren. But Harrison, with his log cabin and hard cider campaign of 1840, won the presidency (though he would only serve for a month). The Whigs remained a major party throughout the 1840s, winning the White House again with Zachary Taylor in 1848. But the party splintered, mainly over the issue of slavery. Some Whigs joined the Know-Nothing Party, and others, most notably Abraham Lincoln, joined the new Republican party in the 1850s. Liberty Party The Liberty Party was organized in 1839 by anti-slavery activists who wanted to take the abolitionist movement and make it a political movement. As most leading abolitionists were adamant about being outside politics, this was a novel concept. The party ran a presidential ticket in 1840 and 1844, with James G. Birney, a former slaveholder from Kentucky as their candidate. The Liberty Party drew meager numbers, garnering only two percent of the popular vote in 1844. It has been speculated that the Liberty Party was responsible for splitting the anti-slavery vote in New York state in 1844, thereby denying the states electoral vote to Henry Clay, the Whig candidate and assuring the election of the slave-owning James Knox Polk. But that assumes Clay would have drawn all the votes cast for the Liberty Party. Free Soil Party The Free Soil Party came into being in 1848 and was organized to oppose the spread of slavery. The partys candidate for president in 1848 was former president Martin Van Buren. Zachary Taylor of the Whig Party won the 1848 presidential election, but the FreeSoil Party did elect two senators and 14 members of the House of Representatives. The motto of the Free Soil Party was Free Soil, Free Speech, Free Labor and Free Men. After Van Burens defeat in 1848, the party faded and members were eventually absorbed into the Republican Party when it formed in the 1850s. The Know-Nothing Party The Know-Nothing Party emerged in the late 1840s as a reaction to immigration to America. After some success in local elections with campaigns rife with bigotry, former president Millard Fillmore ran as the Know-Nothing candidate for president in 1856. Fillmores campaign was a disaster and the party soon dissolved. Greenback Party The Greenback Party was organized at a national convention held in Cleveland, Ohio in 1875. The formation of the party was prompted by difficult economic decisions, and the party advocated the issuing of paper money not backed by gold. Farmers and workers were the partys natural constituency. The Greenbacks ran presidential candidates in 1876, 1880, and 1884, all of whom were unsuccessful. When economic conditions improved, the Greenback Party faded into history.

Analysis of the Movie Crash Review Example | Topics and Well Written Essays - 250 words

Analysis of the Crash - Movie Review Example In the movie, the white undercover cop shot the black undercover counterpart and it is revealed that he had gunned down two other black men in the past, which is a pointer towards his hatred of black people. racism gets to its peak when the advisor of the District Attorney together with the black detective get busy at making sure the white cop is incarcerated and charged with racism without even conducting an investigation into the matter and giving the white cop a chance to defend himself. Racism can affect the society significantly if allowed to thrive. It curtails harmonious living among people of different racial backgrounds. Racism also leads to inequality in resource distribution, where the â€Å"superior† race receives a larger share of the national cake than other races. This breeds animosity between races. Also, racism does not allow all citizens to contribute to the societal building because it promotes a group to feel superior to others, which jeopardizes the chances of working together to better the society. Finally, racism is a killer of morality in the society. It perpetuates moral decadence through stereotyping and prejudice among society  members.

Employment law 1 Essay Example | Topics and Well Written Essays - 250 words

Employment law 1 - Essay Example In the above case, Wal-Mart is not liable for any offense since US constitution protects employees with criminal background from any form of discriminatory practices in employment matters. Title VII of the Civil Rights Act 1964 prohibits all forms of employment discrimination on the basis of national origin, religion, color, or race (Repa 15). In the above case, Wal-Mart had no hiring policy requiring the criminal background of the potential employees. In the case, Bobby has only previous being convicted of a misdemeanor and not rape. However, Wal-Mart can implement a policy to request the criminal background of employees, but it must put into consideration the nature of job, the gravity of past convicted offense and time lapse since the offense before making the hiring decision (Repa 67). Wal-Mart is not liable for not requesting the criminal background of Bobby since no employment law requires the company to do so. Equal employment opportunity guidelines require all employees to av oid or minimize requesting the criminal background of employees since this may lead to discrimination in employment practices (Walsh 163). Under Equal Employment Opportunity Commission (EEOC) guidelines, Wal-Mart is not supposed to deny Bobby the employment opportunity even if the company has a policy on employee criminal background screening except when the crime is job-related (Walsh 162). Wal-Mart is not liable for any offense in hiring Bobby considering no hiring policy that requires the background checks of employees and the nature of past convictions and the current allegations of